Shipping & Delivery Policy
How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We are committed to sustainability in our packaging while ensuring the safety of the orders dispatched. Our Nitin Creation cardboard outer box is eco friendly and made from 100% recycled paper. Where feasible, we use paper-fillers instead of bubble wrap, and this is a process of continuous improvement for us. We are committed to further substantially reducing plastic in our packaging and are constantly innovating new solutions given the nature of our category.
My order has been shipped. Now how can I track it?
After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 24-48 hours of the confirmation, you can then check the status of your package through the ‘Track’ button on the ‘My Orders’ section. You can also choose to receive your order updates on WhatsApp.
What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
- Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order.
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive
Are there any shipping charges applicable on my order?
- We have standard shipping charges for most addresses.
- The shipping charges currently are – New customers- Free shipping on orders above ₹99 Existing customers.
- We are currently not accepting Cash On Delivery orders below ₹149 or above ₹500.
Delayed or Lost Shipments
While we strive for timely deliveries, external factors like weather, customs delays, or unforeseen circumstances may affect delivery times. If your order is significantly delayed or lost, please contact our support team at support@nitincreation.com.
Returns Due to Failed Delivery
If a delivery attempt fails due to an incorrect address, unavailability, or non-acceptance of the package, the order may be returned to us. Reshipping charges may apply.
Contact Us
For any shipping-related queries, reach out to our customer support team at:
📧 Email: support@nitincreations.com